Carolbrass are one of the manufacturers that are really starting to get noticed as they step out on the international stage.
Look for CarolBrass to be exhibiting in Frankfurt and NAMM conferences this coming year (2014).
The reality is many people have probably never heard the name before - but chances are they have played one of their horns. You see, they used to manufacture horns for larger brands under license before stepping out themselves and creating something new.
For a look into the brand and it's history please visit HERE
The major component that sets CarolBrass out from the rest of the manufacturers are their Stainless Steel Valve Sets
Monel piston valves still contain an estimated 30% of copper elements, just as Nickel Silver contains an estimated 70% of copper elements.
The more copper elements there are, the greater the chance of the metal oxidizing.
This process creates verdigris, which in turn leads to a high chance of piston valves becoming stuck.
Stainless Steel piston valves eliminate this problem.
Additional benefits to the player is the superior valve action. When paired with a light synthetic oil (Hetman #1 or Ultrapure) it makes for fast and efficient fingering and scale runs.
Most manufacturers still use Monel pistons in their professional horns - yet they are more expensive and potentially wear a lot faster - why pay more for less??
CarolBrass makes all their instruments by hand in a factory with approx 40 workers.
Their total capacity is about 800 horns a month at maximum capacity - this is equal to a daily production run in some companies for their student lines.
They concentrate on getting things right and building with passion and a commitment to quality products for brass players to enjoy.
We are happy to be associated, and recognised as the official Canadian Distributor for CarolBrass Instruments!
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All prices on the website are listed in Canadian dollars unless otherwise noted.
Visitors also have the option to select to display prices in US Dollar equivalents of the Canadian price on the main page - and most product pages.
Do I have to pay sales tax?
You will have to pay sales tax if you live within Canada. Sales taxes are calculated at check out based on the GST or HST applicable to you location.
We do not charge taxes on any international shipments. Most shipments to the US will not result in any taxes. Large orders of over $1500.00 being shipped to the US may result in import taxes being charged by US customs. UPS and FedEX may also add brokerage fees. Please check your local tax laws if you are concerned.
Some countries in Europe and elsewhere have their own VAT and other duties and taxes. We cannot provide information about your local tax laws as these taxes are not administered by us. FedEx and UPS may apply additional brokerage fees. Please contact your local authorities for details
WE ARE UNABLE TO MAKE A FALSE DECLARATION OF A REDUCED VALUE ON GOODS SHIPPED IN ORDER TO AVOID TAXES. PLEASE DO NOT REQUEST US TO DO SO.
I have a question about my charges:
1) Log into your account (Sign In Link top Left Corner)
2) Look at either 'View Order Status' or 'Completed Orders' You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance.
I need a copy of my receipt/invoice:
1) Log into your account (Sign In Link top Left Corner)
2) Click on 'Completed Orders' - you should see a list of your completed orders which you can reprint from there.
When will my credit card be charged?
We preauthorize your credit card when you order and complete the charges prior to shipping. PayPal payments are completed when the order is placed.
If you need to request a return on an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This process should be initiated within 48 hours of receiving your goods.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may request a return on most new, unopened items within 14 days of delivery for a refund. (Shipping time is not included in the 2 weeks).
If the return is a result of our error (you received an incorrect or defective item, etc.) we will credit you for the return shipping costs.
Shipping costs in general are not refunded in either direction.
We highly recommend you mark the goods coming back as 'returned items' and attach relevant original paperwork to the package.
Note that specific categories have their own return policy as detailed below under the following categories:
We reserve the right to change these policies at any time without prior notice.
Changes to these terms will be published/updated on this website as they come into effect.
These terms were last updated: May 6th 2014
These goods are sold ‘as-is’ and there are no returns or exchanges on these items. (Think of these as you are dealing directly with the seller and the contract for the sale and purchase of goods is directly between you and the seller of the item)
If you have a case where you are not happy with the item received we suggest contacting us and we will provide you the contact details of the seller to resolve your concerns.
Used Goods sold by The Brass Cellar:
These goods all come with a return option if you are truly not satisfied with your purchase.
You have the option to return an item within 7 days of receiving it (shipping time not included).
Please note that we will refund the original purchase price, minus a restocking fee of 3%.
Please note that shipping costs & customs charges in either direction are not refunded.
We highly recommend marking returning goods as 'returned goods' and attach original paperwork. Also returning items via the postal system avoids large re-import fees charged by companies such as UPS and Fedex.
Carolbrass Instruments (We do not sell these items outside Canada):
All ‘custom orders’ for CarolBrass instruments are considered final sale and there are no refunds on these items.
Custom Orders are defined as personalized adjustments, unique modifications of parts or finishes or any horn that is specially ordered directly from the factory for you.
Typically these horns fall under (but are not limited to) the CarolBrass ‘Materials’ range.
All standard models from the CarolBrass ‘Styles’ range that are in stock come with a return option if you are truly not satisfied with your purchase.
You have the option to return an item within 7 days of receiving it (shipping time not included).
Please note that we will refund the original purchase price, minus a 3% restocking fee.
Shipping costs either way are not refunded.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. (For example CarolBrass Instruments can only be sold throughout Canada).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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